AI-Powered Customer Support Platform
Built an intelligent support platform that reduced response times by 70% and improved customer satisfaction.
Faster Response
Cost Reduction
Satisfaction
The Challenge
The client was struggling with high support ticket volumes, slow response times, and inconsistent quality across their support team. They needed a solution that could handle routine inquiries automatically while escalating complex issues to human agents.
Our Solution
We built a custom AI-powered support platform using GPT-4 with RAG (Retrieval-Augmented Generation) that could understand customer queries, search their knowledge base, and provide accurate responses. The system includes smart routing, sentiment analysis, and seamless handoff to human agents when needed.
The Results
The platform now handles 60% of all support inquiries automatically, with a 92% customer satisfaction rate. Response times dropped from an average of 4 hours to under 5 minutes for AI-handled tickets. The support team can now focus on complex issues that truly require human expertise.