AI DevelopmentEnterprise SaaS
AI-Powered Customer Support Platform
Built an intelligent support platform that reduced response times by 70% and improved customer satisfaction.
70%
Faster Response
45%
Cost Reduction
92%
Customer Satisfaction
The Challenge
The client was struggling with high support ticket volumes and slow response times. Their team was overwhelmed, and customer satisfaction was declining.
Our Solution
We developed an AI-powered support platform that uses natural language understanding to automatically categorize, prioritize, and route tickets. The system also provides agents with suggested responses based on historical data.
The Results
Reduced average response time from 4 hours to 1.2 hoursAutomated handling of 40% of ticketsImproved customer satisfaction score by 25 pointsSaved $500K annually in support costs