Automation ROI

Estimate the value of automation using work you can measure

Automation ROI should include work volume, handling time, labour, errors, exceptions, implementation and ongoing operating costs, not only a headline saving.

Assess a workflow

See how the estimate is calculated

Keep every assumption visible so another person can change it and see why the result moved.

Method

Example

Current cost
Volume × handling time × loaded hourly cost
Avoidable error cost
Error volume × average correction cost
Future operating cost
Human review + exceptions + support + platform cost
Net value
Current cost avoided minus build and operating cost

Check these limits before using the estimate

01

Work that still needs a person

Some cases will always need a person. Don't count their full handling time as saved.

02

Time to reach full use

Benefits rarely start at full volume on release day.

03

Exceptions

A rare case can consume a large share of operating time.

04

Change

Include monitoring, maintenance and process changes after launch.